OUR POLICY

Velare Cleaning Ltd is committed to protecting your privacy. Any personal information provided through this website, email, phone, or messaging platforms will be used solely to respond to enquiries, provide quotes, and deliver our services. We do not share your personal information with third parties except where required by law or where necessary to provide our services. All data is handled in accordance with UK data protection regulations. If you have any questions about how your data is used, please contact us.

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TERMS & CONDITIONS

By booking a service with Velare Cleaning Ltd, you agree to the following terms:

• Services are provided based on the information supplied by the customer.
• The property must be accessible at the agreed date and time.
• We reserve the right to refuse or stop work if conditions are unsafe or not as described.
• Prices may be adjusted if the condition of the property differs significantly from what was agreed.

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CANCELLATION POLICY

We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may be subject to a charge.

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SERVICE DISCLAIMER

Velare Cleaning Ltd aims to deliver the highest possible standard of cleaning. We cannot be held responsible for pre-existing damage, wear and tear, or issues beyond reasonable cleaning.

End-of-tenancy cleaning does not guarantee the return of a tenancy deposit, as final decisions are made by landlords or letting agents.